Sir Charles Gairdner Hospital (SCGH) within the North Metropolitan Health Service operates a complex multi-tenanted healthcare campus spanning 40+ buildings. Utility billing was previously a 10-day manual process involving handwritten meter readings, spreadsheets and accounting forms. With Avani, the entire process is now automated — completing in under 5 minutes and increasing annual tenant billing revenue from $1.5m to $6m+.
Manual meter readings: Shift engineers recorded electricity consumption in handwritten log books each month.
Spreadsheet calculations: BMS technicians collected readings and manually calculated tenant consumption across electricity, gas, water and thermal utilities.
Multiple accounting forms: Billing values were manually entered into forms before invoices could be generated.
Tenant billing complexity: Different tenants required custom billing arrangements and adjustments each month.
No clear audit trail: Consumption data was difficult to verify when disputes occurred.
Labour-intensive process: The full billing cycle consumed around 10 days of labour every month.
Automated meter data collection: Electricity, gas, water and thermal meters across 40+ buildings integrated into a single platform.
Centralised consumption data: Meter readings automatically captured, validated and structured for billing.
Automated tariff application: Utility tariffs applied consistently across all tenants and buildings.
Automated billing statements: Tenant Utility Cost statements generated automatically at the end of each month.
Full billing transparency: Any consumption value, building or time period can be instantly queried with a complete audit trail.
End-to-end automation: The entire monthly billing cycle now runs automatically with no manual meter reads or calculations required.
